Warranty: Return, Repair, and Replacement

Bone Clones warrants that all of its products are free from defects in material and workmanship. We take pride in the quality and durability of our products, and we want our customers to be satisfied.

If a customer discovers a defect in materials or workmanship of the product within 10 days of the customer's receipt of the product, the customer should contact Bone Clones at 800-914-0091 (or at 818-709-7991 for international customers) and obtain a return merchandise authorization (RMA) number so as to return the product to Bone Clones. Bone Clones will inspect the defective item and either repair it or replace it, at its option. Shipping costs for the return to Bone Clones and replacement of the item will be paid by Bone Clones.

If, within one year from purchase of the product, the customer discovers a defect in the product attributable to the materials in, and/or workmanship of, the product, the customer should contact Bone Clones and arrange to return the product to Bone Clones. Bone Clones will inspect the product to verify the source of the defect, and if the defect was not the result of misuse, overuse, abuse, unauthorized modification, or improper storage, Bone Clones will either repair the product, replace the product, or, at its option, refund the purchase price or extend credit in the amount of the purchase price to the customer.

If for any reason you wish to arrange for a repair of a Bone Clones product, please call us at 800-914-0091 (or at 818-709-7991 for international customers) and speak to a customer service representative. We will discuss with you the status of the product, the feasibility and likely expense of repair, and if you decide to go forward with a repair, we will make the necessary shipping and payment arrangements with you.